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Contact

We're Listening

Whether you need guidance choosing the right sauna, have a question about your order, or want to talk through your recovery setup. Owned and operated by Core Body Restore.

Most messages answered within 1 business day
Reach Us

Ways To Connect

Email

support@corebodyrestore.com
Replies within 24 hours

Phone

(661) 886-2216
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Before You Write

How long will it take to receive my sauna or light therapy panel?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the date you place your order. You will receive tracking information as soon as your shipment leaves our facility.

Do you offer free shipping on saunas?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx depending on destination and package size, and every shipment includes tracking so you can follow your order from our door to yours.

What is your return policy for saunas and red light panels?

We want you to feel completely right about your purchase. If something is not working for you, please reach out to our team at support@corebodyrestore.com and we will walk you through the return or exchange process. We recommend contacting us before shipping anything back so we can make the process as smooth as possible.

Can I exchange my sauna for a different model?

Absolutely. If you realize a different size or type of sauna would better suit your space or recovery needs, get in touch with us and we will coordinate the exchange. Our team can also help you compare models so you land on the right fit the second time around.

How do I know which sauna type is right for me?

Traditional saunas use heated air for a classic, high-heat experience, while infrared saunas use light waves to warm your body directly at a lower ambient temperature. If you are not sure which one aligns with your recovery goals, send us a message or call during business hours and we will help you think through it based on your space, preferences, and what you are hoping to restore.

What makes your red light therapy panels different?

Our red light therapy panels are designed specifically for at-home use by people who prioritize daily recovery, not just occasional sessions. We focus on delivering panels with targeted wavelength ranges that support your body's natural restoration process. Contact us if you would like help choosing the right panel size for your setup.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Tell Us What You Need

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Order Status & Shipping
Sauna & Product Questions
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Availability

When To Reach Us

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What You Can Count On

Thoughtful Responses

Every message gets a real, personal reply from our team within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Recovery-First Guidance

We help you choose the right sauna or panel based on your space, goals, and nervous system needs.

Free Continental Shipping

Most orders ship free within the Continental U.S. with full tracking from our door to yours.